Sudden appearance of warning No backup for last 7 days though backup on client is fine

Last post 08-06-2020, 10:57 PM by jhshen. 5 replies.
Sort Posts: Previous Next
  • Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 07-17-2020, 9:13 PM

    Since yesterday on my SP17.34 complex, the Alert No backup for last 7 days Type has been appearing on four clients. Two of them are individual clients, while the other two are groups. However, checking the backups of all four clients, they are doing their incremental and synthetic full backpus just fine everyday.

    What could suddenly create these e-mail warning alerts when their backups are just fine, and what can be done to resolve the issue?

     

    No backup for last 7 days

    Fri Jul 10 17:04:50 2020

    CommCell: xxxxx

    Type: Job Management - Data Protection

    Detected Criteria: No Backup for last 7 Days

    • Client: xxxxx
    • Agent Type: Windows File System
    • Backup Set: defaultBackupSet
    • Subclient: default
    • Not backed up since: 8 day(s)
    • Date of last recorded backup: 2020/07/09
    • Time of last recorded backup: 17:00:08
  • Re: Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 07-24-2020, 3:54 AM

    Hi Jhshen 

    Is the client configured using the Subclient "default" or do you have other dedicated subclients for this Client?

    If the Subclient "default" is not use, can you please confirm it is disabled for backup.

    Regards

    Winston

  • Re: Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 07-24-2020, 1:23 PM

    Hi Winston,

    For that particular client, under defaultBackupSet the default is the one and only Subclient. And the default Subclient is backing up just fine on a daily basis. However, I still get daily warning alerts saying that the client has NOT been backed up for the last 14 days.

     

    I've attached a screenshot showing the good backups, and the warning alert message.

     

    Thanks,

    Jhshen


    Attachment: false_alerts.jpg
  • Re: Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 07-24-2020, 7:27 PM

    Hi jhshen

    That is very very strange. 

    Might be worthwhile to open a Commvault Support Incident to investigate why these alerts are being generated. 

    Regards

    Winston

  • Re: Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 07-24-2020, 7:30 PM

    Thanks for reviewing this, Winston. There is already a support ticket with Commvault.

  • Re: Sudden appearance of warning No backup for last 7 days though backup on client is fine
    Posted: 08-06-2020, 10:57 PM

    After several days of false warnings, it seemed to fix itself with no daily warnings anymore. Originally, the number of servers complaining was 4. It slowly decreased from 3 to 2 to 1 and finally none.

The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
Close
Copyright © 2020 Commvault | All Rights Reserved. | Legal | Privacy Policy