Error code: 10:62
Description: Other end (media agent name) encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.] Source: (client name), Process: clBackup
Do you have any firewall configuration/network routes set up within the environment? Sometimes setting up a one way to hold the connection open can help alleviate these errors - https://documentation.commvault.com/commvault/v11/article?p=7172.htm