Several mount path already exists at the given location errors

Last post 08-13-2020, 12:21 PM by jhshen. 2 replies.
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  • Several mount path already exists at the given location errors
    Posted: 08-08-2020, 3:16 PM

    I suddenly received at least five Transaction Log errors from my SQL server clients saying that a mount path already exists at the given location. As a result, the backup is still at pending state at 0% and there's a queue backup.

    I have two media agents and a total of 20 mount paths, and the same mount path is being complained about for all clients:

    • Status: Mount Error
    • Library Name: commlibp03
    • Drivepool: DrivePool(commap04)26
    • Drive: Folder_08.11.2016_16.49
    • Media label: CV_MAGNETIC
    • Failure Reason: A mount path already exists at the given location.
    • Condition Cleared: No
            Error Code: [62:343]
    Description: Failed to mount the disk media in library [commlibp03] with mount path [C:\commlibp03\lun6] on MediaAgent [commap04]. Reason: A mount path already exists at the given location. Advice: Please enter a different mount path.
    Source: commservep01, Process: MediaManager     
    Any ideas on a resolution? Thanks.
  • Re: Several mount path already exists at the given location errors
    Posted: 08-13-2020, 9:35 AM
    • Aplynx is not online. Last active: 09-11-2020, 4:24 PM Liam
    • Top 10 Contributor
    • Joined on 05-04-2010
    • New Jersey
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    Can you try increasing the timeout in library propertis to 20 minutes and see if there is any change? 

  • Re: Several mount path already exists at the given location errors
    Posted: 08-13-2020, 12:21 PM

    This was solved by Commvault support:

     

    After changing the disk mount timeouts to 15 minutes and removing the invalid volume folders the issue is no longer presenting itself

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