VSA backup job "stuck"

Last post 09-08-2020, 4:07 AM by Johann. 2 replies.
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  • VSA backup job "stuck"
    Posted: 09-07-2020, 7:44 AM
    Hey,

    I have a problem regarding the VSA backup.

    The job is started succesfully.

    While backing up a vm, without any error, the jobs are stuck at 90%. In vmware I see no error, and I see the job in "running state".

    When I suspend, and resume the job, it finishes without any error.

    However, this error keeps getting up, but never on the same VM. Most of the time the problem appear on only one vm of the entire group (more than 20 vm), and on differents groups.

    Media servers are in Windows 2016 standard edition (in grid configuration), Commvault is in V11SP16.

    Regards,
    Johann Chapeau
     
  • Re: VSA backup job "stuck"
    Posted: 09-07-2020, 2:38 PM

    can you please escalate the case with required logs?

    we need to check the logs and might need processs dump to check whether the backup process is stuck.

  • Re: VSA backup job "stuck"
    Posted: 09-08-2020, 4:07 AM

    Fine I will do that ;) 

     

    Regards,

    Johann 

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