failure to fetch information from Commserve database

Last post 05-13-2011, 1:05 PM by JWeir. 1 replies.
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  • failure to fetch information from Commserve database
    Posted: 05-13-2011, 7:10 AM


    What to do with this error message? Can someone explain this to me...

    Failed to export media from library [] due to error: Failure to fetch information from CommServe Database. .

    A colleague tried to export tapes, while there is already an export in progress...

    Regards, Bart

  • Re: failure to fetch information from Commserve database
    Posted: 05-13-2011, 1:05 PM



    Suspend the export job, cycle the CommVault services on the CommServe first followed by the MediaAgent.  Once that is done, try the export once more and let me know your results.



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