Community Server FAQ

User Profile & Settings

What is a Profile?

A profile is information about your account that controls how you view information within the forums. This includes details about posts you’ve contributed to, personal information you wish to share such as your web address or weblog address, as well as settings that control how you interact with the forums such as: themes, time zone, and other settings.

Why do I want to set my time zone?

Setting your timezone will enable the forums to display all dates and time relative to your time zone.

How do I add a signature to my Post?

A signature is a message that is appended to the end of any posts you make in the forums. You can edit your signature from the profile page. This signature will then appear at the bottom of any messages posted by you.

What is an avatar?

An avatar is a feature of the forums which allows for an image to be displayed along with your posts.

How do I set my avatar?

You will see an avatar section when viewing your profile. From here you can name the avatar you wish to use, by either uploading an avatar or specifying a URL to your avatar. You will also need to enable your avatar for it to be displayed with your posts.

How do I set the date format?

The date format used to display any date information can be configured from your profile.

How do I turn off email-tracking?

Email tracking is a feature which will send emails to you when messages that you are subscribed to change. You can turn off all email tracking globally from your profile.

What are the other icons/avatars that show up next to users?

There are many different icons that can show up next to usernames in the forums. Common examples are administrators, moderators, or top posters. Other images may be displayed based on groups the user belongs to.

Privacy & Security

How do I change my Username?

Username changes need to be approved by the forum administrator on a per request basis. To request a username change, please email the forum administrator at forums@commvault.com

What Profile settings are required?

The only profile setting that is required is your private email address. This is the email address that is used when you subscribe to the forums. The private email address is never shared or displayed publicly. If you wish to share an email address publicly, use the public email address field. The remainder of the profile settings is optional.

What if I don’t want my name displayed in the member lists?

You can set the option in your profile and your name will not appear in any member listings, including the listing of who is online.

Navigation

What is a Forum Group?

A Forum Group is a top level grouping of related forums. A forum group contains 1 or more forums.

What is a Forum?

A Forum is a grouping of related threads of discussion. A Forum contains 0 or more threads and 0 or more sub-forums.

What is a Thread?

A Thread is a grouping of related posts. A Thread contains 1 or more Posts. The first post becomes the Thread and replies to the original post increment details on the Thread, such as the reply count or last post.

What do the Thread icons mean?

Thread Icon Legend
Topic with posts you have not read.
Topic with posts you have read.
Popular topic with posts you have not read. A topic becomes popular after a certain number of views and posts (administrator defined).
Popular topic with posts you have read. A topic becomes popular after a certain number of views and posts (administrator defined).
Announcement you have not read
Announcement you have read
A pinned topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned.
A pinned topic with posts you have read. Pinned topics are displayed before other topics until they become unpinned.
A pinned popular topic with posts you have not read. A pinned topic with enough views or replies to become popular.
A pinned popular topic with posts you have read. A pinned topic with enough views or replies to become popular.
A locked topic with posts you have not read. Locked topics do not allow replies.
A locked topic with posts you have read. Locked topics do not allow replies.

When I view a Forum I don’t see any Threads/Posts?

A forum may not display any threads if there are no threads in the forum or if filters on the forms have been applied and no threads match the filter. An example of a filter is filtering to display threads newer than a certain date, such as threads new in the past 2 weeks.

I just posted a message, how come I don’t see it?

A forum may or may not be moderated depending upon how the forum has been configured. After posting a message in a moderated forum you may receive a message stating that the post is awaiting moderation. Once the moderator(s) approve your post you post will become visible. The moderators may choose to move, edit, or delete your post to ensure that the post is topical to the current forum.

What are the different icons next to threads?

The icons next to threads when viewing a forum indicate different status. You can move your mouse cursor over these icons to see what the different status / types of threads are.

What is an Announcement Thread?

An announcement is a special post type that is always displayed at the top of a forum for a configured amount of time. The purpose of an announcement is to increase the visibility of certain topics.

What is a sticky Thread?

A sticky topic is a special post that causes a post to sort to the top of a forum for a specified amount of time. A sticky topic is similar to an announcement, whereas an announcement is displayed separate from other threads and usually does not allow replies.

What is a Locked Thread?

A locked thread is a special post that does not allow replies. Once a user locks a post or an administrator /moderator locks a thread no more posts are allowed.

Can I sort Threads when viewing a forum?

Yes, you can sort threads when viewing a forum by Author, Replies, Views, and Last Post. The default sort for a forum is to display the newest threads first (Last Post descending). To sort simply click on the options button at the bottom of the screen and select your desired sort order and click 'Apply'.

What is the ‘XML’ icon at the bottom of a forum?

The XML icon is linked to the RSS feed for the forum. RSS is used to allow other applications to subscribe to a forum's posts.

What is the red/green icon next to a user’s name when viewing a Post?

This icon indicates the user’s online status. A green icon means the user has been active recently (usually within the last 15 minutes). A red icon means the user has not recently been active. You can hover your mouse over this icon to see details about the user’s past activity.

I can’t access a forum I know exists.

If you are attempting to access a forum that you have visited before, but now receive an ‘unknown forum’ error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed.

Posting

Can I use HTML?

Yes and no. You cannot type HTML directly into the editor. If you are using Internet Explorer the default editor for creating new posts will be a Rich Text Editor that will automatically format posts using HTML. If you post with a browser other than Internet Explorer a standard HTML textbox is used and BBCode can be used to mark-up posts.

What is BBCode?

BBCode is a special syntax for formatting plaintext posts.

Can I add attachments to my posts?

Yes, however, this requires the moderator(s) or administrator(s) to enable this permission for user’s on a forum-by-forum basis.

How do I post a new message to a forum?

When viewing a forum you should see an image button reading New Topic. Clicking on this image button will take you to a form for posting a message or ask you to login first. If you do not see the New Topic image button you may not have enough permissions – even after logging in – to post a message to the forum even though you are allowed to view the forum.

How do I reply to an existing post?

You can reply to an existing post using either the Reply or Quote image buttons displayed with the post. If you do not see the Reply or Quote image buttons when viewing a post you either do not have permissions to reply or the post may not allow replies.

How do I edit my posts?

There is an Edit button next to posts you have made. Clicking on this button will allow you to edit your post.

How do I delete my posts?

There is a Delete button next to new posts you have made. If a post you have made has one or more replies you will no longer be able to delete the post.

My Post has words replaced with ***?

The administrator may have specified a word filter for posts. When word filters are enabled certain words that are deemed to be offensive are filtered and replaced with the ‘*’ character.

How do I add a signature to my posts?

See 'How do I add a signature to my Post?' in the User Profile and Settings section.

How do I add an avatar to my posts?

See What is an avatar? And How do I Set my Avatar in the User Profile and Settings section.

Private Messages

What is a Private Message?

A private message is like email within the forums. You can send a private message to other users within the forums that is visible only to them. No private information, such as the user's email address, is ever disclosed.

View the Commvault Privacy Policy

Commvault Privacy Policy

General Policy

Commvault Systems, Inc. ("Commvault") is respectful of your privacy. Generally, you can visit our website without giving us personal information or registering for an account. There are times, however, when Commvault may gather information from you in order to communicate more effectively with you, for example: to provide a publication, communicate about our products, facilitate participation in a user forum, process a job application or provide better service to you.

Participating in a User Forum

Commvault may operate forums, customer discussion web sites and related information services to better assist its customers in using its products and services, facilitate discussions about technical issues, and share experience and knowledge. To permit you to obtain access to these forums and/or user discussion groups, to assist us in creating content that is relevant to you, and to improve your experience on our Web site, we collect information on your name and e-mail address, and keep track of your preferences concerning the display or location of relevant information. We utilize the information obtained from these sites to improve our products and services.

Personally Identifiable Information

This Privacy Policy governs how Commvault collects, protects, stores, transfers and uses the personally identifiable information ("PII") that we collect. PII provided to Commvault may include, for example: your name, email address, account password, address, phone number or work experience in a CV or resume supplied to us when applying for a job.

Cookies, Web Beacons, and Other Technologies

Commvault sometimes collects non-identifiable information about the web pages that you visit. Some web pages use "cookies". A cookie is a piece of data that a web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Commvault may use cookies, web beacons and similar technologies to enable us to collect certain information when you visit the Commvault web pages, including, for example: internet protocol address, browser type, operating system, referring site, date and time of visit, URL of pages visited, and downloads from our site.

We may link this information to PII in order to provide better service to you and tailor product and service offerings to you. Most browsers allow you to remove and block cookies and web beacons. If you choose to block cookies and web beacons, you may need to re-enter passwords and user IDs when required. You may also not be able to take advantage of information tailored to your specific needs.

Use of PII

The PII provided to Commvault is used by Commvault to develop and conduct our business. Some examples of how we use PII include: improving our products and services; personalizing communications with you; conducting market research; conducting customer surveys; engaging in more targeted, customer-specific advertising; processing, fulfilling, and following up on transactions for products, support, and training; tracking and improving the effectiveness of our website and web-based marketing; considering employment applications; and complying with legal requirements and enforcing our website terms of use or otherwise protecting Commvault's legal rights.

Commvault may share your PII with our subsidiaries, service providers and suppliers acting on Commvault's behalf. We may also share your PII to third parties for purposes that you have specifically permitted or when you have posted such information to our blogs, message boards, or other social media environments. Lastly, Commvault may share or disclose your PII in the event that Commvault has a good-faith belief that disclosure is necessary to respond to a judicial action, government inquiry or is otherwise ordered by law.

Security of PII

Commvault intends to protect your PII and implements appropriate measures and processes to help keep your information secure and maintain its integrity. Commvault uses technical, physical, and other safeguards for such protection against loss, unauthorized access, destruction, and disclosure.

Changes to this Privacy Policy

This Privacy Policy may change from time to time; however, we will not reduce your rights under this policy without your explicit consent. We will post changes to this policy on this page. The effective date of this Privacy Policy will appear at the top of this page for your reference.

Questions

Commvault wants to maintain the accuracy of your information. If you need to update your information or correct it, you may do so either by logging into your account or sending an email to privacy@commvault.com. We will make reasonable efforts to incorporate the changes as soon as possible. Further, we may contact you to confirm your request or to obtain additional details from you to process your request.

If you have any questions relating to this Privacy Policy, you may contact us at privacy@commvault.com.

The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ("Commvault") and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Any and all third party links, statements, comments, or feedback posted to, or otherwise provided by this forum, thread or post are not affiliated with, nor endorsed by, Commvault.
Commvault, Commvault and logo, the “CV” logo, Commvault Systems, Solving Forward, SIM, Singular Information Management, Simpana, Commvault Galaxy, Unified Data Management, QiNetix, Quick Recovery, QR, CommNet, GridStor, Vault Tracker, InnerVault, QuickSnap, QSnap, Recovery Director, CommServe, CommCell, SnapProtect, ROMS, and CommValue, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
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