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Can you pleaes escalate this with logs and staged db. It would help in analyzing and providing a solution.
This is expected to work. Native snap engine will be supported on the disks from vmware datastore.
Intellisnap is mandatory for backing up mongodb cluster using MongoDB ida. If the db path is on a lvm(linux) or on local volume(windows) we would be able to use native snap engine. Can you provide more details about the configuration.