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Hi yihao
Is this direct backup to tape or Aux Copy to Tape?
What is the error that you are getting, can you please share a snippet of the error?
Regards
Winston
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Hi Meg
If a tape is reporting 0 bytes, this will most likely mean all the associated Jobs on the Tape has actually met retention.
However if there are still Jobs marked as ''Available'' (and not greyed out) then this might be an issue and would recommend to engage Support.
Regards
Winston