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I have manged to dig up something as well in the gui of PostgreSQL and following the link you gave.
So I highlited the PostgreSQL, clicked on Tools>Server Configuration>postgresql.conf
This allowed me to view the conf file in a gui.
This allowed me to located certain setting items from the documentation you gave me.
which seems to be ...
This server is a VM running on a Windows Server OS
but the database for the application is PostgreSQL.
We just want a simple backup of the entire VM
in cases where it no longer boots or etc,
we can simply restore the entire VM and have the it backu in no time.
Now I contacted support and they said archive mode is turned ...